RELAX & RECHARGE

Can the public/non-members use the Leisure Centre? – Yes! We offer Day Passes to members of the public. Please see our Leisure page for more information.

Do you have to book in advance to use the Leisure Centre? – If you are a member of the public, you do not need to book in advance. However, please note that Day Pass users cannot use the facilities during swimming lesson times. Please see our Leisure page for more information.

What facilities are included in the Leisure Centre? – Our Leisure Centre includes a heated swimming pool, jacuzzi, sauna and gym facilities.

Can I hire the Leisure Centre or Swimming Pool privately? – Yes! We offer private hire packages for birthdays, celebrations and group gatherings. Please contact reception for availability and pricing.

Can I book Swimming Lessons at the Highfield? – Yes. Swimming lessons are hosted on-site by independent swim schools. Please contact reception for current providers and availability. See more details here!

Can I hire the leisure centre facilities for swimming lessons or fitness classes? – Yes! We welcome enquiries from qualified instructors, swim schools, fitness providers, and community groups looking to hire our leisure centre facilities for activities such as swimming lessons, aqua aerobics, fitness classes, wellbeing sessions, and more. Availability is subject to our existing timetable, and all external providers must supply the relevant insurance and qualification documentation before bookings can be confirmed. For more information, pricing, or to discuss your requirements, please contact our management team directly.

 Information

• No Booking Required: Simply visit to enjoy!
• Swimming Lesson Restrictions: Day pass users are not allowed during swimming lesson & class times. Please check the timetables below.
• Locker Use: Lockers are available. Padlocks are also available for purchase at £1 each – you are welcome to bring your own padlock.
• Changing Facilities: All gym users have access to changing rooms. Please note that any items left in the changing rooms are stored at your own risk.
• Towel Rental: Towels can be rented for £1 each. Please return them to the leisure desk upon exit. The £1 fee covers laundry costs.

Important Notices

• Health & Safety: Please do not enter the club if you feel unwell or feel unfit to use the facilities.
• Sign-In Procedure: All visitors must sign in, including hotel guests, members, day passes etc.

Pub & Dining

• Pub Hours: Open daily from 12 PM for food and drink.
• Member Discount: Members enjoy a 15% discount on food, including the children’s mini moo menu. Please provide your valid membership number at the bar to receive the discount.

Our pool is a saltwater-based pool, which some may assume does not contain chlorine. However, saltwater pools naturally generate chlorine through a process called electrolysis, where salt (sodium chloride) is broken down and converted into chlorine to sanitise the water. This process effectively eliminates bacteria, including E. coli. Additionally, we use ultraviolet (UV) lamps and sand filters to further purify the water, ensuring a clean and safe swimming environment.

Due to the high number of guests using our small commercial pool, natural chemicals in the water—such as chlorine and pH stabilizers—gradually diminish. This is a normal occurrence in busy pools, which is why we closely monitor and regularly balance the water chemistry. To maintain the standards of cleanliness and hygiene, we periodically use Salt Pool Shock to restore optimal chlorine and pH levels. This treatment helps to keep the water clear, reduces harmful bacteria, and prevents algae buildup.

When we add fresh salt, the water may temporarily appear cloudy due to natural fluctuations in pH and chlorine levels. However, this typically clears within 24 hours.

For reference, our pool is maintained with:
✅ pH levels between 7.2 and 7.4
✅ Chlorine levels between 1 and 3 parts per million (ppm)

Our Jacuzzi is not saltwater-based and is maintained at a higher chlorine level of 4 to 5 ppm to ensure proper sanitation.

Additionally, we perform regular backwashing of both our pool and Jacuzzi 2 to 3 times per week (or more, depending on usage) to remove trapped dirt and debris in the filters and drainage pipework, ensuring consistently clean and safe water.

If you have any questions, please contact us at reception@thehighfield.com.

Thank you for your cooperation, and we appreciate your understanding!

Rules & Regulations

When signing up for the Leisure Club you are agreeing to follow all rules and regulations as stipulated below and additional rules are posted throughout our facilities.

No Jumping, Bombing, or Diving

No jumping into the pool, bombing (making large splashes), or diving (or jumping off from designated lanes or areas) is allowed.

Children Aged 15 & Under

Children aged 15 years of age and under must be accompanied by an adult (aged 21+) at all times in all areas of the facility.

Lane and Swimming Area Awareness

Parents or guardians should ensure that their children (and themselves) do not cross into swimming lanes or play in areas designated for swimming.

Infants and Toddlers

Babies and toddlers must wear waterproof swim nappies while in the pool.

Appropriate Swimwear

Swimwear must be appropriate. Entry in underwear or unsuitable clothing is prohibited.

Health Requirements

Do not enter the pool if you have the flu, other contagious diseases, open wounds, or an uncovered verruca.

Pre-Pool Showering

All guests must shower before entering the pool, especially after using the sauna or steam room.

No Mobile Phones or Cameras

Mobile phones and camera equipment are not allowed in the pool, Jacuzzi area, sauna, or steam rooms.

No Glass Containers

Glass containers are not allowed anywhere within the facility.

No Food or Chewing Gum

Food and chewing gum are not permitted in any area of the facility.

Footwear Policy

No shoes are allowed in the pool or Jacuzzi areas. Guests must either cover their shoes with water-resistant covers (provided) or remove them before entering.

Recreational Equipment

Recreational equipment such as floats or inflatable dinghies is not allowed unless authorised by staff.

No Spitting or Nose Blowing

Spitting is not allowed anywhere in the facility, and nose-blowing is not permitted in the pool or Jacuzzi.

No Running

Running is prohibited around the pool and in all other areas of the facility.

No Rough Play

Pushing, dunking, or engaging in rough play is not permitted in any area.

No Jumping Off Railings

Do not stand on, play on, or jump off railings into the pool.

Reporting Injuries

All injuries must be reported immediately to the Manager or staff on duty.

Safe Pool Entry

Do not perform somersaults or acrobatic manoeuvres when entering the pool. Enter the pool gently to avoid disturbing other guests and members.

Staff Monitoring

For safety, all staff will monitor all areas at all times. Full CCTV is in use in all public areas of the Leisure Centre for guests and staff safety.

Any of these rules not followed can and will result in you and your party being removed from the premises. Constant misuse and rule-breaking can and will result in a ban.